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Wednesday, April 24, 2024
9:00 AM – 6:00 PM
Central
Registration Check-In
9:00 AM – 6:00 PM
Central
Registration Check-In
9:00 AM – 6:00 PM
Central
TAA ONE Exhibitor Move In
9:00 AM – 6:00 PM
Central
TAA ONE Exhibitor Move In
12:00 PM – 1:00 PM
Central
Doors open for General Opening Session
12:00 PM – 1:00 PM
Central
Doors open for General Opening Session
Location: Stars at Night Ballroom
1:00 PM – 3:00 PM
Central
General Opening Session with special guest Tiffany Haddish
1:00 PM – 3:00 PM
Central
General Opening Session with special guest Tiffany Haddish
Location: Stars at Night Ballroom
3:30 PM – 4:20 PM
Central
A Modern Multifamily Workplace: the AI-enabled digital office is here!
3:30 PM – 4:20 PM
Central
A Modern Multifamily Workplace: the AI-enabled digital office is here!
Location: 305
Lead Presenter:
Ian Mattingly, CPM
– LUMA Residential
Technology
Sponsored By
3:30 PM – 4:20 PM
Central
Dealing with Difficult, Disparaging, Degrading, Demanding, and Dismissive People - Bosses, Coworkers, and Residents.
3:30 PM – 4:20 PM
Central
Dealing with Difficult, Disparaging, Degrading, Demanding, and Dismissive People - Bosses, Coworkers, and Residents.
Location: 304AB
Lead Presenter:
Rick Ellis, CAM, CPM
– ELLIS HomeSource Property Management
Presenter:
Pamela J. Pederson, RAM, Advanced RAM
– Ellis Consulting Group
Property Operations
Sponsored By
3:30 PM – 4:20 PM
Central
Hot Tips for MS Outlook Users: Time Saving Productivity Tips
3:30 PM – 4:20 PM
Central
Hot Tips for MS Outlook Users: Time Saving Productivity Tips
Location: 225A
Lead Presenter:
Randall F. Dean, MBA, CVP
– Randall Dean Consulting and Training, LLC
Software Training
3:30 PM – 4:20 PM
Central
Linkedin, All Hype or Worth Your Time?
3:30 PM – 4:20 PM
Central
Linkedin, All Hype or Worth Your Time?
Location: 303
Lead Presenter:
Tony Sousa
– RPM Living
Career Development
Sponsored By
3:30 PM – 4:20 PM
Central
Manage Promises, Not People
3:30 PM – 4:20 PM
Central
Manage Promises, Not People
Location: 302
Lead Presenter:
Eric Papp
– Agape Leadership, LLC
Leadership
Sponsored By
3:30 PM – 4:20 PM
Central
Metrics that Matter for Maintenance
3:30 PM – 4:20 PM
Central
Metrics that Matter for Maintenance
Location: 221A
Lead Presenter:
Mark Cukro, CAMT, CAPS, HVAC Excellence, EPA Proctor
– Plus One, Inc. - Service Team Training
Maintenance - English
3:30 PM – 4:20 PM
Central
Mock Repair and Remedy Trial
3:30 PM – 4:20 PM
Central
Mock Repair and Remedy Trial
Location: 301
Moderator:
Brian P. Cweren
– The Cweren Law Firm, PLLC
Panelist:
Scott Fournier
– The Cweren Law Firm, PLLC
Panelist:
Judge Cesar Garcia
– Bexar County Court at Law Number Ten
Legal
3:30 PM – 4:20 PM
Central
People, Not Robots: Redefining Leadership for the Journey of Change
3:30 PM – 4:20 PM
Central
People, Not Robots: Redefining Leadership for the Journey of Change
Location: 225C
Lead Presenter:
David Suson, BSECE
– Proliance Group LLC
Executive
Sponsored By
3:30 PM – 4:20 PM
Central
Repair vs. Replace
3:30 PM – 4:20 PM
Central
Repair vs. Replace
Location: 221D
Presenter:
Michael Olvera
– HD Supply
Maintenance - Spanish
Sponsored By
3:30 PM – 4:20 PM
Central
Social Media the Gen Z Way
3:30 PM – 4:20 PM
Central
Social Media the Gen Z Way
Location: 225D
Presenter:
Virginia Love
– Entrata
Marketing Lab
Sponsored By
3:30 PM – 4:20 PM
Central
TECHniques for Multifamily Professionals: Presenting Information to Influence
3:30 PM – 4:20 PM
Central
TECHniques for Multifamily Professionals: Presenting Information to Influence
Location: 225B
Lead Presenter:
Lori Klinka
– Dramatic Impact
Regionals
Sponsored By
3:30 PM – 4:20 PM
Central
Understanding LGBTQ+ Perspectives: A Guide to Business Etiquette for Property Managers
3:30 PM – 4:20 PM
Central
Understanding LGBTQ+ Perspectives: A Guide to Business Etiquette for Property Managers
Location: 304C
Lead Presenter:
Jenn T. Grace, M.S.
– Publish Your Purpose
Diversity, Equity & Inclusion
Sponsored By
3:30 PM – 4:20 PM
Central
Unlocking ROI Potential: Leveraging the Synergy of Human Intelligence (HI) and Artificial Intelligence (AI)
3:30 PM – 4:20 PM
Central
Unlocking ROI Potential: Leveraging the Synergy of Human Intelligence (HI) and Artificial Intelligence (AI)
Location: 221BC
Presenter:
Lissi Daniels
– Lissi Daniels Co.
Presenter:
Ronald Harrington, CAM, CALP
– 29th Street Communities
Emerging Trends
Sponsored By
4:35 PM – 5:25 PM
Central
Decoding Generation Z: Strategies to Engage and Motivate the Digital Generation
4:35 PM – 5:25 PM
Central
Decoding Generation Z: Strategies to Engage and Motivate the Digital Generation
Location: 302
Lead Presenter:
Leah Brewer, CAM, CALP, CAS
– Full House Training and Consulting
Leadership
Sponsored By
4:35 PM – 5:25 PM
Central
Digital Needs for Future-Proofing Apartment Communities
4:35 PM – 5:25 PM
Central
Digital Needs for Future-Proofing Apartment Communities
Location: 305
Lead Presenter:
Jeffrey Kok
– Aerwave
Presenter:
Amy Chien
– BH Management Services, LLC
Technology
Sponsored By
4:35 PM – 5:25 PM
Central
ESG: How It Started, How It’s Going
4:35 PM – 5:25 PM
Central
ESG: How It Started, How It’s Going
Location: 225C
Moderator:
Virginia Love
– Entrata
Panelist:
Dana Hill
– RangeWater Real Estate
Panelist:
Nichole Reed, CAPS, CAM
– AMLI Residential
Executive
Sponsored By
4:35 PM – 5:25 PM
Central
Excited to EXCEL (FUNCTIONS, FORMULAS & FUN)
4:35 PM – 5:25 PM
Central
Excited to EXCEL (FUNCTIONS, FORMULAS & FUN)
Location: 225A
Lead Presenter:
Julie I. Hartman, CALP
– B2G VICTORY
Presenter:
Stephanie M. Graves, CAPS, CAM, IROP
– Q10 Property Advisors
Software Training
4:35 PM – 5:25 PM
Central
Failing Up - Practical Lessons in Growing Professionally
4:35 PM – 5:25 PM
Central
Failing Up - Practical Lessons in Growing Professionally
Location: 303
Presenter:
Joshua Nichols, CAS
– Guardian Construction
Lead Presenter:
Gina Frazza-Stowers
– RPM Living
Career Development
Sponsored By
4:35 PM – 5:25 PM
Central
Find, Hire, Interview and Keep Technicians - Insights from the Field
4:35 PM – 5:25 PM
Central
Find, Hire, Interview and Keep Technicians - Insights from the Field
Location: 221A
Lead Presenter:
Mark Cukro, CAMT, CAPS, HVAC Excellence, EPA Proctor
– Plus One, Inc. - Service Team Training
Maintenance - English
4:35 PM – 5:25 PM
Central
How to Make Progress on DEI in Your Organization or Team
4:35 PM – 5:25 PM
Central
How to Make Progress on DEI in Your Organization or Team
Location: 304C
Lead Presenter:
Kelly McDonald
– McDonald Marketing
Diversity, Equity & Inclusion
Sponsored By
4:35 PM – 5:25 PM
Central
Mastering Renewals: Unlocking Unconventional Strategies for Long-Term Success
4:35 PM – 5:25 PM
Central
Mastering Renewals: Unlocking Unconventional Strategies for Long-Term Success
Location: 304AB
Moderator:
Elizabeth Francisco
– Inhabit
Panelist:
Lori Krull, CAPS
– Weller Management
Panelist:
Mary Gwyn, CPM
– Apartment Dynamics
Property Operations
Sponsored By
4:35 PM – 5:25 PM
Central
Mold and Mildew Preventive Maintenance and Remediation
4:35 PM – 5:25 PM
Central
Mold and Mildew Preventive Maintenance and Remediation
Location: 221D
Presenter:
Michael Olvera
– HD Supply
Maintenance - Spanish
Sponsored By
4:35 PM – 5:25 PM
Central
Priority Mastery: Strategic Execution on What Matters
4:35 PM – 5:25 PM
Central
Priority Mastery: Strategic Execution on What Matters
Location: 225B
Presenter:
Eric Papp
– Agape Leadership, LLC
Regionals
Sponsored By
4:35 PM – 5:25 PM
Central
Texplosion: Decoding the Lone Star Surge and Captivating the Right Audience
4:35 PM – 5:25 PM
Central
Texplosion: Decoding the Lone Star Surge and Captivating the Right Audience
Location: 221BC
Moderator:
Allison Nesbitt, CAS
– Zumper
Panelist:
Scott Hoover
– Allied Orion Group
Panelist:
Seth Sellers
– BH Management Services, LLC
Panelist:
Ali Mask
– Willow Bridge Property Company
Emerging Trends
Sponsored By
4:35 PM – 5:25 PM
Central
The Times They Are A-Changin': Criminal Screening and ESA Denials
4:35 PM – 5:25 PM
Central
The Times They Are A-Changin': Criminal Screening and ESA Denials
Location: 301
Lead Presenter:
Leslie Tucker
– Law Firm of Williams Edelstein Tucker, P.C.
Legal
4:35 PM – 5:25 PM
Central
Video Workshop: Camera Confidence - How anyone can elevate their performance with video
4:35 PM – 5:25 PM
Central
Video Workshop: Camera Confidence - How anyone can elevate their performance with video
Location: 225D
Presenter:
Drew Hudson
Marketing Lab
Sponsored By
7:00 PM – 9:30 PM
Central
TAA Kickoff Fiesta Reception
7:00 PM – 9:30 PM
Central
FiesTAA Kickoff Party
Location: Stars at Night Ballroom
Sponsored By
Thursday, April 25, 2024
7:00 AM – 9:00 AM
Central
RSVP Required: Rise & Shine Yoga
7:00 AM – 9:00 AM
Central
RSVP Required: Rise & Shine Yoga
Location: Grand Hyatt, 5th Floor Terrace
Moderator:
RSVP Link
Sponsored By
7:30 AM – 12:30 PM
Central
TAA ONE Exhibitor Move In
7:30 AM – 12:00 PM
Central
TAA ONE Exhibitor Move In
7:30 AM – 5:00 PM
Central
Registration
7:30 AM – 5:00 PM
Central
Registration Check-In
9:00 AM – 9:50 AM
Central
Chillin' With New A2L Refrigerants (presented in Spanish)
9:00 AM – 9:50 AM
Central
Chillin' With New A2L Refrigerants (presented in Spanish)
Location: 221D
Presenter:
Eujenio Rojo
– Century A/C Supply
Maintenance - Spanish
Sponsored By
9:00 AM – 9:50 AM
Central
Cocktails & Compliance, An Affordable Housing LIVE Podcast Event
9:00 AM – 9:50 AM
Central
Cocktails & Compliance, An Affordable Housing LIVE Podcast Event
Location: 304
Moderator:
Janel Ganim
– ResMan
Panelist:
Rue Fox, CPO, SHCM
– ResMan
Panelist:
Sara Hinson, CAM
– Allied Orion Group
Panelist:
Cecilia Cossio
– Marquis Asset Management
Affordable Housing
Sponsored By
9:00 AM – 9:50 AM
Central
Employee Obsessed Organizations: A dialogue with industry leaders focused on employee experience (EX) to drive customer satisfaction and results
9:00 AM – 9:50 AM
Central
Employee Obsessed Organizations: A dialogue with industry leaders focused on employee experience (EX) to drive customer satisfaction and results
Location: 225D
Moderator:
Jen Piccotti, MSQA
– Swift Bunny
Panelist:
shelley Watson
– Morgan Group
Panelist:
Josh Haynes, M.S., SHRM-CP
– Madera Residential
Panelist:
Amanda Zinsmeyer
– Lion Real Estate Group
HR & Employee Experience
Sponsored By
9:00 AM – 9:50 AM
Central
Gators In the Water - A Review of Top Sources of Lawsuits in the Multifamily Industry
9:00 AM – 9:50 AM
Central
Gators In the Water - A Review of Top Sources of Lawsuits in the Multifamily Industry
Location: 301C
Lead Presenter:
Brian P. Cweren
– The Cweren Law Firm, PLLC
Presenter:
Scott Fournier
– The Cweren Law Firm, PLLC
Executive
Sponsored By
9:00 AM – 9:50 AM
Central
Gmail & Google “Automations” for Enhanced Productivity & Efficiency
9:00 AM – 9:50 AM
Central
Gmail & Google “Automations” for Enhanced Productivity & Efficiency
Location: 225A
Lead Presenter:
Randall F. Dean, MBA, CVP
– Randall Dean Consulting and Training, LLC
Independent Owner
Sponsored By
9:00 AM – 9:50 AM
Central
How Deep is your WELL?
9:00 AM – 9:50 AM
Central
How Deep is your WELL?
Location: 225BC
Lead Presenter:
Debbie R. Phillips, PhD, CPM
– The Quadrillion
Wellness Lab
9:00 AM – 9:50 AM
Central
Let's Play The Leadership Game!
9:00 AM – 9:50 AM
Central
Let's Play The Leadership Game!
Location: 302
Lead Presenter:
Stephanie Puryear Helling, John Maxwell Leadership Team Certified Consultant, Coach, Speaker, Executive Program Director, Mentorship
– SPH Services - Leading People and Teams to Success
Leadership
Sponsored By
9:00 AM – 9:50 AM
Central
The Art of Marketing
9:00 AM – 9:50 AM
Central
The Art of Marketing
Location: 305
Lead Presenter:
Paul S. McClain, CAM, CAPS
– AiinaT Brand Solutions
Marketing Lab
Sponsored By
9:00 AM – 9:50 AM
Central
The Red Light is Flashing; KPI's for Maintenance
9:00 AM – 9:50 AM
Central
The Red Light is Flashing; KPI's for Maintenance
Location: 221A
Lead Presenter:
Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ
– Brookfield Properties
Presenter:
Mary Gwyn, CPM
– Apartment Dynamics
Maintenance - English
Sponsored By
9:00 AM – 9:50 AM
Central
What's this really about? The truth about conflict
9:00 AM – 9:50 AM
Central
What's this really about? The truth about conflict
Location: 220
Lead Presenter:
Bill Nye, CAM, CAPS
– Bill Nye Training
Customer Experience
Sponsored By
9:00 AM – 9:50 AM
Central
Where there is smoke, there is fire!
9:00 AM – 9:50 AM
Central
Where There's Smoke, There's Fire!
Location: 301AB
Presenter:
Toni Stithem, Certified Fire Fighter I, Certified Fire Fighter II Haz-Mat
– Victoria County Volunteer Fire Department
Lead Presenter:
Richard G. Castillo, Master Fire Fighter Basic Fire Investigation Advanced Structure Firefighter State Certified Advanced Arson Investigator Texas Commission Fire Instructor - level 2 Advanced Aircraft Rescue Fire Fighter State Certified Fire Inspector Master Peace Officer Incident Safety Officer Advanced Department Suppression State Firefighter and Fire Marshal Association Chief Officer Victoria County Fire Marshal and Victoria County Fire Department Chief Winner of the International Association of Arson Investigators - TX Chapter John R. Rauch Award for his dedication to arson investigation throughout the State of Texas.
– Victoria County Fire Marshal's Office
Property Operations
Sponsored By
9:00 AM – 9:50 AM
Central
You won the Lottery. Will you go to work tomorrow?
9:00 AM – 9:50 AM
Central
You won the Lottery. Will you go to work tomorrow?
Location: 303
Lead Presenter:
Leah Brewer, CAM, CALP, CAS
– Full House Training and Consulting
Career Development
Sponsored By
9:00 AM – 10:30 AM
Central
The Rent Dollar: Where Does it Go?
9:00 AM – 10:30 AM
Central
The Rent Dollar: Where Does it Go?
Location: 221BC
Moderator:
Deona James, CAS
– Spruce
Panelist:
Ian Mattingly, CPM
– LUMA Residential
Panelist:
Renee Zahn, CPM, CAM, ARM, NALP
– Greystar
Panelist:
Joshua Nichols, CAS
– Guardian Construction
Panelist:
Elizabeth Francisco
– Inhabit
Panelist:
Kristin McLaughlin, CAPS, CAS
– Dixie Interiors
Panelist:
John Boriack
– Veritas Equity Management
Supplier Partners
Sponsored By
10:05 AM – 10:55 AM
Central
All The Things Your Compliance Team Wishes You Knew!
10:05 AM – 10:55 AM
Central
All The Things Your Compliance Team Wishes You Knew!
Location: 304
Panelist:
Julie Johnson, TCS
– National CORE
Moderator:
Angel Rogers, ARM, CAM, CCRM
– National CORE
Panelist:
Rebecca Norman, COS, TCS, BOS
– National CORE
Affordable Housing
Sponsored By
10:05 AM – 10:55 AM
Central
Details to come
10:05 AM – 10:55 AM
Central
Roundtable Discussions
Location: 225A
Moderator:
Matthew E. Haines, IROP, NALP, CAS, CAM, CAPS, CAMT+E, CAMT+L
– Tangent Properties
Independent Owner
Sponsored By
10:05 AM – 10:55 AM
Central
Executive Roundtable: The Rising Cost of Operations
10:05 AM – 10:55 AM
Central
Executive Roundtable: The Rising Cost of Operations
Location: 301C
Moderator:
Scott Wilder, CPM
– Willow Bridge Property Company
Executive
Sponsored By
10:05 AM – 10:55 AM
Central
From Rental Roots to Leadership Heights: The TAA Presidential Journey
10:05 AM – 10:55 AM
Central
From Rental Roots to Leadership Heights: The TAA Presidential Journey
Location: 303
Moderator:
Demetrio Jiménez
– Tropicana Properties
Panelist:
Mark Hurley
– Highland Commercial Properties
Panelist:
Yvonne Weber, CPM
– Wildwood Management Group
Panelist:
Traci Hall, CPM
– AMLI Residential
Moderator:
Ruha Vohra, CAM, CAPS
– Veritas Equity Management
Career Development
Sponsored By
10:05 AM – 10:55 AM
Central
Market Relevance: The Unicorn Everyone Is Chasing
10:05 AM – 10:55 AM
Central
Market Relevance: The Unicorn Everyone Is Chasing
Location: 220
Presenter:
Carla J. Alicea
– SatisFacts Research
Customer Experience
Sponsored By
10:05 AM – 10:55 AM
Central
Preserving Tomorrow, Today: Invest in Preventive Maintenance
10:05 AM – 10:55 AM
Central
Preserving Tomorrow, Today: Invest in Preventive Maintenance
Location: 221D
Presenter:
Jesus Zepeda
– Camden
Maintenance - Spanish
Sponsored By
10:05 AM – 10:55 AM
Central
R410-A Phasedown
10:05 AM – 10:55 AM
Central
R410-A Phasedown
Location: 221A
Presenter:
Michael Olvera
– HD Supply
Maintenance - English
Sponsored By
10:05 AM – 10:55 AM
Central
Retain and Thrive: Mastering Stay Interviews for Higher Employee Retention
10:05 AM – 10:55 AM
Central
Retain and Thrive: Mastering Stay Interviews for Higher Employee Retention
Location: 302
Lead Presenter:
Jen Piccotti, MSQA
– Swift Bunny
Leadership
Sponsored By
10:05 AM – 10:55 AM
Central
Self Preservation-Saving Your Sanity to Conquer Another Day
10:05 AM – 10:55 AM
Central
Self Preservation-Saving Your Sanity to Conquer Another Day
Location: 225BC
Lead Presenter:
Stephanie M. Graves, CAPS, CAM, IROP
– Q10 Property Advisors
Presenter:
Mindy Price, NAAEI Faculty
– Equity Academy
Wellness Lab
10:05 AM – 10:55 AM
Central
That Adds Up: The Financial Impact of Strong Resident Retention
10:05 AM – 10:55 AM
Central
That Adds Up: The Financial Impact of Strong Resident Retention
Location: 301AB
Moderator:
Darcey Forbes
– Renew
Panelist:
Holli Beckman, CAM
– WC Smith
Panelist:
Tony Sousa
– RPM Living
Property Operations
Sponsored By
10:05 AM – 10:55 AM
Central
The Flexibility Frontier: How to Give Them What They Want and Gain Profitability
10:05 AM – 10:55 AM
Central
The Flexibility Frontier: How to Give Them What They Want and Gain Profitability
Location: 225D
Lead Presenter:
Chelsea Kneeland, CAS
– J Turner Research
Presenter:
Gina Frazza-Stowers
– RPM Living
HR & Employee Experience
Sponsored By
10:05 AM – 10:55 AM
Central
The Value Add No One Talks About: Learning & Development
10:05 AM – 10:55 AM
Central
The Value Add No One Talks About: Learning & Development
Location: 305
Lead Presenter:
Jenny Schoellhorn
– Entrata
Learning & Development
Sponsored By
10:45 AM – 11:30 AM
Central
BTR: Build That "Supplier" Relationship
10:45 AM – 11:30 AM
Central
BTR: Build That "Supplier" Relationship
Location: 221BC
Moderator:
Jeff Duerstock, CAS
– Red Elephant
Panelist:
Patty Utley
– Portico Property Management
Panelist:
Kyle Talmage
– Westdale Asset Management
Supplier Partners
Sponsored By
11:10 AM – 12:00 PM
Central
Beyond Repairs: Making a Difference in Resident Satisfaction
11:10 AM – 12:00 PM
Central
Beyond Repairs: Making a Difference in Resident Satisfaction
Location: 221A
Lead Presenter:
Carla J. Alicea
– SatisFacts Research
Maintenance - English
Sponsored By
11:10 AM – 12:00 PM
Central
Details to come
11:10 AM – 12:00 PM
Central
Networking
Location: 225A
Independent Owner
Sponsored By
11:10 AM – 12:00 PM
Central
Empowering Tech Growth: Best Practices in Training & Development (presented in Spanish)
11:10 AM – 12:00 PM
Central
Empowering Tech Growth: Best Practices in Training & Development (presented in Spanish)
Location: 221D
Presenter:
Carlos Favela
– Interplay Learning
Maintenance - Spanish
Sponsored By
11:10 AM – 12:00 PM
Central
Guideposts for the Eviction Highway: Speed Traps and Bumps
11:10 AM – 12:00 PM
Central
Guideposts for the Eviction Highway: Speed Traps and Bumps
Location: 303
Lead Presenter:
Craig R. Novak, MPA, JD
– Sprigg-Novak Law Firm, PLLC
Presenter:
Jeffrey Sprigg, JD
– Sprigg-Novak Law
Legal
11:10 AM – 12:00 PM
Central
If You Build It, They Will Come?
11:10 AM – 12:00 PM
Central
If You Build It, They Will Come?
Location: 301C
Lead Presenter:
Jordan Brooks, MSc
– ALN Apartment Data
Executive
Sponsored By
11:10 AM – 12:00 PM
Central
Maintain Your Balance - Understanding and Avoiding Burnout
11:10 AM – 12:00 PM
Central
Maintain Your Balance - Understanding and Avoiding Burnout
Location: 225BC
Lead Presenter:
Chiccorra Connor, CAS
– Occupancy Heroes Incorporated
Wellness Lab
11:10 AM – 12:00 PM
Central
Navigating the Talent Crunch: How to Attract and Retain the Best
11:10 AM – 12:00 PM
Central
Navigating the Talent Crunch: How to Attract and Retain the Best
Location: 225D
Lead Presenter:
Jen Piccotti, MSQA
– Swift Bunny
HR & Employee Experience
Sponsored By
11:10 AM – 12:00 PM
Central
No more risky business: Protect your community from fraud
11:10 AM – 12:00 PM
Central
No more risky business: Protect your community from fraud
Location: 301AB
Presenter:
Steffany Esnaola, CAS, IROP
– MRI Software
Property Operations
Sponsored By
11:10 AM – 12:00 PM
Central
Reaching New Heights: Unleashing the Power of Outreach Marketing for Affordable Housing
11:10 AM – 12:00 PM
Central
Reaching New Heights: Unleashing the Power of Outreach Marketing for Affordable Housing
Location: 304
Lead Presenter:
Megan Orser, CALP, HCCP, CPM Candidate
– Smart Apartment Solutions & Smart Moves LLC
Affordable Housing
Sponsored By
11:10 AM – 12:00 PM
Central
Shift Aggressive Customer Situations To Winning Scenarios To Serve Effectively
11:10 AM – 12:00 PM
Central
Shift Aggressive Customer Situations To Winning Scenarios To Serve Effectively
Location: 220
Lead Presenter:
Amy K. Kosnikowski Dilisio
– Quintesentail Marketing & Training
Customer Experience
Sponsored By
11:10 AM – 12:00 PM
Central
The Future World of Work: What You Need to Know Now to Lead Your Teams to Success Later
11:10 AM – 12:00 PM
Central
The Future World of Work: What You Need to Know Now to Lead Your Teams to Success Later
Location: 305
Lead Presenter:
Chelsea Kneeland, CAS
– J Turner Research
Presenter:
Gina Frazza-Stowers
– RPM Living
Regionals
Sponsored By
11:10 AM – 12:00 PM
Central
The Secret to Creating a Committed Team
11:10 AM – 12:00 PM
Central
The Secret to Creating a Committed Team
Location: 302
Lead Presenter:
Bill Nye, CAM, CAPS
– Bill Nye Training
Leadership
Sponsored By
11:45 AM – 12:30 PM
Central
From Distracted to Productive: Finding Your Focus in a Hyper-Interrupted, e-Distracted World
11:45 AM – 12:30 PM
Central
From Distracted to Productive: Finding Your Focus in a Hyper-Interrupted, e-Distracted World
Location: 221BC
Presenter:
Randall F. Dean, MBA, CVP
– Randall Dean Consulting and Training, LLC
Supplier Partners
Sponsored By
12:15 PM – 1:00 PM
Central
Building the Dream Team: Recruitment Marketing Tactics to Attract the Right Candidates
12:15 PM – 1:00 PM
Central
Building the Dream Team: Recruitment Marketing Tactics to Attract the Right Candidates
Location: 225D
Lead Presenter:
Chiccorra Connor, CAS
– Occupancy Heroes Incorporated
Presenter:
Faith Barker
– Trilogy
HR & Employee Experience
Sponsored By
12:15 PM – 1:00 PM
Central
Centralization: the missing key to expense control and the best renter experience
12:15 PM – 1:00 PM
Central
Centralization: The Missing Key to Expense Control and The Best Renter Experience
Location: 303
Moderator:
Tyler Christiansen
– Funnel
Panelist:
Alison Hall, CPM, CAPS
– Camden Property Trust
Panelist:
Christi Weinstein
– BH Management
Emerging Trends
Sponsored By
12:15 PM – 1:00 PM
Central
Get Inspired by NSPIRE: National Standards for the Physical Inspection of Real Estate
12:15 PM – 1:00 PM
Central
Get Inspired by NSPIRE: National Standards for the Physical Inspection of Real Estate
Location: 304
Lead Presenter:
Celine M. Williams, MBA, HCCP, CAPS, ARM
– Celine M. Williams Services
Affordable Housing
Sponsored By
12:15 PM – 1:00 PM
Central
Lead So They Won't Leave!
12:15 PM – 1:00 PM
Central
Lead So They Won't Leave!
Location: 302
Lead Presenter:
Shawn Reynolds
– The NRP Group
Leadership
Sponsored By
12:15 PM – 1:00 PM
Central
Leasing in a Concession-Driven Market
12:15 PM – 1:00 PM
Central
Leasing in a Concession-Driven Market
Location: 301AB
Presenter:
Megan Orser, CALP, HCCP, CPM Candidate
– Smart Apartment Solutions & Smart Moves LLC
Property Operations
Sponsored By
12:15 PM – 1:00 PM
Central
Managing Your Managers in a Mad, Mad World!
12:15 PM – 1:00 PM
Central
Managing Your Managers in a Mad, Mad World!
Location: 305
Lead Presenter:
Angel Rogers, ARM, CAM, CCRM
– National CORE
Presenter:
Tracy Cherry
– NE Property Management, LLC
Regionals
Sponsored By
12:15 PM – 1:00 PM
Central
Master Boundaries: The Art of Saying No
12:15 PM – 1:00 PM
Central
Mastering Boundaries: The Art of Saying No
Location: 220
Lead Presenter:
Amy K. Kosnikowski Dilisio
– Quintesentail Marketing & Training
Customer Experience
Sponsored By
12:15 PM – 1:00 PM
Central
Roundtable Discussion (in Spanish)
12:15 PM – 1:00 PM
Central
Roundtable Discussion (in Spanish)
Location: 221D
Moderator:
Manuel Acevedo, CAMT
– Tropicana Properties
Maintenance - Spanish
Sponsored By
12:15 PM – 1:00 PM
Central
Service Tech’s Tech: How To Support Today’s Highest Performing Maintenance Teams
12:15 PM – 1:00 PM
Central
Service Tech’s Tech: How To Support Today’s Highest Performing Maintenance Teams
Location: 221A
Moderator:
Krisann Gaiko
– Grace Hill
Panelist:
Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ
– Brookfield Properties
Panelist:
Chris Caramanica, CAMT +E, +L, AIME, CMM
– WinnCompanies
Panelist:
Mark Vanderhoof, PHTA-CPOI, EPA Universal
– Chadwell Supply
Maintenance - English
Sponsored By
12:15 PM – 1:00 PM
Central
The Mental Makeover Happy. Healthy. Productive. You.
12:15 PM – 1:00 PM
Central
The Mental Makeover Happy. Healthy. Productive. You.
Location: 225BC
Lead Presenter:
Terri Norvell
– Leadership Growth Formula
Wellness Lab
12:15 PM – 1:00 PM
Central
Utilizing Artificial Intelligence for Centralized Leasing
12:15 PM – 1:00 PM
Central
Utilizing Artificial Intelligence for Centralized Leasing
Location: 225A
Moderator:
Robert Turnbull
– BetterBot
Panelist:
Hannah Diamant
– Campus Life & Style
Panelist:
Jessica Hyatt
– Greystar
Panelist:
Renee Masten
– HomeSpring Residential Services
Technology
Sponsored By
1:00 PM – 2:00 PM
Central
Attendee Lunch in TAA ONE Expo Hall
1:00 PM – 2:00 PM
Central
Attendee Lunch in TAA ONE Expo Hall
1:00 PM – 5:00 PM
Central
TAA Education Foundation
1:00 PM – 5:00 PM
Central
TAA Education Foundation
1:00 PM – 5:00 PM
Central
TAA ONE Expo
1:00 PM – 5:00 PM
Central
TAA ONE Expo
1:00 PM – 5:00 PM
Central
TAA PAC Lounge
1:00 PM – 5:00 PM
Central
TAA PAC Lounge
7:00 PM – 10:00 PM
Central
The Ultimate 80's Glow Party
7:00 PM – 10:00 PM
Central
The Ultimate 80's Glow Party
Location: Grand Hyatt Texas Ballroom
Sponsored By
9:30 PM – 11:00 PM
Central
Open for Supplier Hospitality
9:30 PM – 11:00 PM
Central
Open for Supplier Hospitality
Friday, April 26, 2024
7:30 AM – 10:30 AM
Central
Registration Check-In
7:30 AM – 10:30 AM
Central
Registration Check-In
8:30 AM – 12:30 PM
Central
TAA Education Foundation
8:30 AM – 12:30 PM
Central
TAA Education Foundation
8:30 AM – 12:30 PM
Central
TAA ONE Expo
8:30 AM – 12:30 PM
Central
TAA ONE Expo
8:30 AM – 12:30 PM
Central
TAA PAC Lounge
8:30 AM – 12:30 PM
Central
TAA PAC Lounge
9:00 AM – 9:50 AM
Central
Creating a Culture of Resiliency
9:00 AM – 9:50 AM
Central
Creating a Culture of Resiliency
Location: 221B
Lead Presenter:
Stephanie Puryear Helling, John Maxwell Leadership Team Certified Consultant, Coach, Speaker, Executive Program Director, Mentorship
– SPH Services - Leading People and Teams to Success
Leadership
Sponsored By
9:00 AM – 9:50 AM
Central
Dude and Man Question Multifamily Maintenance
9:00 AM – 9:50 AM
Central
Dude and Man Question Multifamily Maintenance
Location: 221A
Lead Presenter:
Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ
– Brookfield Properties
Presenter:
Mark Vanderhoof, PHTA-CPOI, EPA Universal
– Chadwell Supply
Property Operations
Sponsored By
9:00 AM – 9:50 AM
Central
How to Lose a New Hire in 10 Days (and Other Dangers of Disorganized Onboarding)
9:00 AM – 9:50 AM
Central
How to Lose a New Hire in 10 Days (and Other Dangers of Disorganized Onboarding)
Location: 221D
Lead Presenter:
Kara Rice, CAM, CAS, NAAEI Faculty
– Swift Bunny, LLC
HR & Employee Experience
Sponsored By
12:00 PM – 12:15 PM
Central
TAAEF Raffle Drawing for 2024 Jeep Wrangler
12:00 PM – 12:15 PM
Central
TAAEF Raffle Drawing for 2024 Jeep Wrangler
Location: Exhibit Hall
Moderator:
Win this Jeep Wrangler!
12:30 PM
Central
Conference End, Thank you for coming!
12:30 PM
Central
Conference End, Thank you for coming!
12:35 PM – 8:00 PM
Central
TAA ONE Exhibitor Move Out
12:35 PM – 8:00 PM
Central
TAA ONE Exhibitor Move Out