- Wednesday, April 24, 2024
9:00 AM – 6:00 PM Central
Registration Check-In
9:00 AM – 6:00 PM Central
Registration Check-In
9:00 AM – 6:00 PM Central
TAA ONE Exhibitor Move In
9:00 AM – 6:00 PM Central
TAA ONE Exhibitor Move In
12:00 PM – 1:00 PM Central
Doors open for General Opening Session
12:00 PM – 1:00 PM Central
Doors open for General Opening Session
1:00 PM – 3:00 PM Central
General Opening Session with Awards Presentation
1:00 PM – 3:00 PM Central
General Opening Session with Awards Presentation
3:00 PM – 3:30 PM Central
Afternoon Break
3:00 PM – 3:30 PM Central
Afternoon Break
3:30 PM – 4:20 PM Central
A Modern Multifamily Workplace: the AI-enabled digital office is here!
3:30 PM – 4:20 PM Central
A Modern Multifamily Workplace: the AI-enabled digital office is here!Lead Presenter: – LUMA Residential
Technology
Ian Mattingly, CPM – LUMA Residential ### 2135817###Lead Presenter###President###LUMA Residential###Lead Presenter: – LUMA Residential
### 3:30 PM – 4:20 PM Central
Dealing with Difficult, Disparaging, Degrading, Demanding, and Dismissive People - Bosses, Coworkers, and Residents.
3:30 PM – 4:20 PM Central
Dealing with Difficult, Disparaging, Degrading, Demanding, and Dismissive People - Bosses, Coworkers, and Residents.Lead Presenter: – ELLIS HomeSource Property Management
Presenter: – Ellis Consulting Group
Property Operations
Rick Ellis, CAM, CPM – ELLIS HomeSource Property Management ### 2135818###Lead Presenter###President###ELLIS HomeSource Property Management###Lead Presenter: – ELLIS HomeSource Property Management
### @@@ Pamela J. Pederson, RAM, Advanced RAM, Mental Health First Aid Trainer (NAA) – Ellis Consulting Group ### 2135787###Presenter###Multifamily Training and Marketing Consultant###Ellis Consulting Group###Presenter: – Ellis Consulting Group
### 3:30 PM – 4:20 PM Central
Details coming soon
3:30 PM – 4:20 PM Central
Details coming soonMaintenance - Spanish
3:30 PM – 4:20 PM Central
Details to come
3:30 PM – 4:20 PM Central
3:30 PM – 4:20 PM Central
Hot Tips for MS Outlook Users: Time Saving Productivity Tips
3:30 PM – 4:20 PM Central
Hot Tips for MS Outlook Users: Time Saving Productivity TipsLead Presenter: – Randall Dean Consulting and Training, LLC
Software Training
Randall F. Dean, MBA, Full member, National Speakers Association – Randall Dean Consulting and Training, LLC ### 1188421###Lead Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Lead Presenter: – Randall Dean Consulting and Training, LLC
### 3:30 PM – 4:20 PM Central
Linkedin, All Hype or Worth Your Time?
3:30 PM – 4:20 PM Central
Linkedin, All Hype or Worth Your Time?Lead Presenter: – RPM Living
Career Development
Tony Sousa, n/a – RPM Living ### 1930569###Lead Presenter###Vice President###RPM Living###Lead Presenter: – RPM Living
### 3:30 PM – 4:20 PM Central
Manage Promises, Not People
3:30 PM – 4:20 PM Central
Manage Promises, Not PeopleLead Presenter: – Agape Leadership, LLC
Leadership
Eric Papp, n/a – Agape Leadership, LLC ### 2135823###Lead Presenter###Professional Speaker###Agape Leadership, LLC###Lead Presenter: – Agape Leadership, LLC
### 3:30 PM – 4:20 PM Central
Metrics that Matter for Maintenance
3:30 PM – 4:20 PM Central
Metrics that Matter for MaintenanceLead Presenter: – Plus One, Inc. - Service Team Training
Maintenance - English
Mark Cukro, CAMT1, CAMT II, CAPS, NAAEI Faculty, HVAC Excellence, EPA Proctor, Instructor with the Pool and Hot Tub Alliance Proctor – Plus One, Inc. - Service Team Training ### 95473###Lead Presenter###President###Plus One, Inc. - Service Team Training###Lead Presenter: – Plus One, Inc. - Service Team Training
### 3:30 PM – 4:20 PM Central
Mock Repair and Remedy Trial
3:30 PM – 4:20 PM Central
Mock Repair and Remedy TrialModerator: – The Cweren Law Firm, PLLC
Panelist: – Court
Panelist: – The Cweren Law Firm, PLLC
Legal
Brian P. Cweren, n/a – The Cweren Law Firm, PLLC ### 216428###Moderator###Attorney###The Cweren Law Firm, PLLC###Moderator: – The Cweren Law Firm, PLLC
### @@@ Brian M. Smith, n/a – Court ### 1824543###Panelist###Judge###Court###Panelist: – Court
### @@@ Scott Fournier, n/a – The Cweren Law Firm, PLLC ### 1824542###Panelist###Senior Associate###The Cweren Law Firm, PLLC###Panelist: – The Cweren Law Firm, PLLC
### 3:30 PM – 4:20 PM Central
TECHniques for Multifamily Professionals: Presenting Information to Influence
3:30 PM – 4:20 PM Central
TECHniques for Multifamily Professionals: Presenting Information to InfluenceLead Presenter: – Dramatic Impact
Regionals
Lori Klinka, n/a – Dramatic Impact ### 957815###Lead Presenter###President###Dramatic Impact###Lead Presenter: – Dramatic Impact
### 3:30 PM – 4:20 PM Central
Understanding LGBTQ+ Perspectives: A Guide to Business Etiquette for Property Managers
3:30 PM – 4:20 PM Central
Understanding LGBTQ+ Perspectives: A Guide to Business Etiquette for Property ManagersLead Presenter: – Publish Your Purpose
Diversity, Equity & Inclusion
Jenn T. Grace, M.S. (she/her/hers) – Publish Your Purpose ### 1853546###Lead Presenter###Founder & CEO###Publish Your Purpose###Lead Presenter: – Publish Your Purpose
### she/her/hers3:30 PM – 4:20 PM Central
Unlocking ROI Potential: Leveraging the Synergy of Human Intelligence (HI) and Artificial Intelligence (AI)
3:30 PM – 4:20 PM Central
Unlocking ROI Potential: Leveraging the Synergy of Human Intelligence (HI) and Artificial Intelligence (AI)Lead Presenter: – Grace Hill
Presenter: – Lissi Daniels
Emerging Trends
Stephanie Anderson, CAM, CAPS – Grace Hill ### 1516964###Lead Presenter###Senior Director, Communications + Social Media###Grace Hill###Lead Presenter: – Grace Hill
### @@@ Lissi Daniels, NAAEI, Faculty – Lissi Daniels ### 2135788###Presenter###National Speaker###Lissi Daniels###Presenter: – Lissi Daniels
### 3:30 PM – 4:20 PM Central
Video Workshop: Camera Confidence - How anyone can elevate their performance with video
3:30 PM – 4:20 PM Central
Video Workshop: Camera Confidence - How anyone can elevate their performance with videoLead Presenter: – Realync
Marketing Lab
Kristi Fickert, NALP – Realync ### 652885###Lead Presenter###Vice President of Enterprise Growth###Realync###Lead Presenter: – Realync
### 4:35 PM – 5:25 PM Central
Details coming soon
4:35 PM – 5:25 PM Central
Details coming soonMaintenance - Spanish
4:35 PM – 5:25 PM Central
Digital Needs for Future-Proofing Apartment Communities
4:35 PM – 5:25 PM Central
Digital Needs for Future-Proofing Apartment CommunitiesLead Presenter: – Aerwave
Presenter: – BH Management Services, LLC
Technology
Jeffrey Kok, n/a – Aerwave ### 2135831###Lead Presenter###Chief Operating Officer###Aerwave###Lead Presenter: – Aerwave
### @@@ Amy Chien, n/a – BH Management Services, LLC ### 2135832###Presenter###Director of Strategic Innovations###BH Management Services, LLC###Presenter: – BH Management Services, LLC
### 4:35 PM – 5:25 PM Central
📱🚀 Unlocking your Property/Company's Social Media : Craft Content That your Audience will Engage with 🚀📱
4:35 PM – 5:25 PM Central
📱🚀 Unlocking your Property/Company's Social Media : Craft Content That your Audience will Engage with 🚀📱Lead Presenter: – Marketing Doer
Marketing Lab
Kimberly D. Scott, n/a (she/her/hers) – Marketing Doer ### 1516971###Lead Presenter###Doer & Consultant###Marketing Doer###Lead Presenter: – Marketing Doer
### she/her/hers4:35 PM – 5:25 PM Central
ESG: How It Started, How It’s Going
4:35 PM – 5:25 PM Central
ESG: How It Started, How It’s GoingModerator: – Entrata
Panelist: – RangeWater Real Estate
Panelist: – AMLI Residential
Executive
Virginia Love, NAA Lyceum graduate – Entrata ### 149241###Moderator###Industry Principal###Entrata###Moderator: – Entrata
### @@@ Dana Hill, n/a – RangeWater Real Estate ### 2135789###Panelist###Senior Director of Engagement###RangeWater Real Estate###Panelist: – RangeWater Real Estate
### @@@ Nichole Reed, CAPS, CAM – AMLI Residential ### 2135790###Panelist###Area Vice President###AMLI Residential###Panelist: – AMLI Residential
### 4:35 PM – 5:25 PM Central
Excited to EXCEL (FUNCTIONS, FORMULAS & FUN)
4:35 PM – 5:25 PM Central
Excited to EXCEL (FUNCTIONS, FORMULAS & FUN)Lead Presenter: – B2G VICTORY
Presenter: – Q10 Property Advisors
Software Training
Julie I. Hartman, CALP – B2G VICTORY ### 2135822###Lead Presenter###Co-founder###B2G VICTORY###Lead Presenter: – B2G VICTORY
### @@@ Stephanie M. Graves, CAPS, CAM, IROP (she/her/hers) – Q10 Property Advisors ### 216430###Presenter###CEO###Q10 Property Advisors###Presenter: – Q10 Property Advisors
### she/her/hers4:35 PM – 5:25 PM Central
Failing Up - Practical Lessons in Growing Professionally
4:35 PM – 5:25 PM Central
Failing Up - Practical Lessons in Growing ProfessionallyPresenter: – Indigo
Lead Presenter: – RPM Living
Career Development
Joshua Nichols, CAS – Indigo ### 1311908###Presenter###President of Client Relations###Indigo###Presenter: – Indigo
### @@@ Gina Frazza-Stowers, n/a (she/her/hers) – RPM Living ### 1824538###Lead Presenter###Director of Strategic Projects###RPM Living###Lead Presenter: – RPM Living
### she/her/hers4:35 PM – 5:25 PM Central
Find, Hire, Interview and Keep Technicians - Insights from the Field
4:35 PM – 5:25 PM Central
Find, Hire, Interview and Keep Technicians - Insights from the FieldLead Presenter: – Plus One, Inc. - Service Team Training
Maintenance - English
Mark Cukro, CAMT1, CAMT II, CAPS, NAAEI Faculty, HVAC Excellence, EPA Proctor, Instructor with the Pool and Hot Tub Alliance Proctor – Plus One, Inc. - Service Team Training ### 95473###Lead Presenter###President###Plus One, Inc. - Service Team Training###Lead Presenter: – Plus One, Inc. - Service Team Training
### 4:35 PM – 5:25 PM Central
How to Make Progress on DEI in Your Organization or Team
4:35 PM – 5:25 PM Central
How to Make Progress on DEI in Your Organization or TeamLead Presenter: – McDonald Marketing
Diversity, Equity & Inclusion
Kelly McDonald, N/A, n/a – McDonald Marketing ### 95482###Lead Presenter###President###McDonald Marketing###Lead Presenter: – McDonald Marketing
### 4:35 PM – 5:25 PM Central
Organizational Ecosystems: The New Approach to Maximizing NOI
4:35 PM – 5:25 PM Central
Organizational Ecosystems: The New Approach to Maximizing NOILead Presenter: – Occupancy Heroes Incorporated
Property Operations
Chiccorra Connor, CAS – Occupancy Heroes Incorporated ### 2135825###Lead Presenter###CEO###Occupancy Heroes Incorporated###Lead Presenter: – Occupancy Heroes Incorporated
### 4:35 PM – 5:25 PM Central
People, Not Robots: Redefining Leadership for the Journey of Change
4:35 PM – 5:25 PM Central
People, Not Robots: Redefining Leadership for the Journey of ChangeLead Presenter: – Proliance Group LLC
Leadership
David Suson, BSECE – Proliance Group LLC ### 1188418###Lead Presenter###Author, President###Proliance Group LLC###Lead Presenter: – Proliance Group LLC
### 4:35 PM – 5:25 PM Central
Priority Mastery: Strategic Execution on What Matters
4:35 PM – 5:25 PM Central
Priority Mastery: Strategic Execution on What MattersPresenter: – Agape Leadership, LLC
Regionals
Eric Papp, n/a – Agape Leadership, LLC ### 2135823###Presenter###Professional Speaker###Agape Leadership, LLC###Presenter: – Agape Leadership, LLC
### 4:35 PM – 5:25 PM Central
Texplosion: Decoding the Lone Star Surge and Captivating the Right Audience
4:35 PM – 5:25 PM Central
Texplosion: Decoding the Lone Star Surge and Captivating the Right AudienceModerator: – Zumper
Panelist: – Allied Orion Group
Panelist: – BH Management Services, LLC
Emerging Trends
Allison Nesbitt, CAS, Google Analytics, Google AdWords – Zumper ### 2135826###Moderator###RVP of National Sales & Product Partnerships###Zumper###Moderator: – Zumper
### @@@ Scott Hoover, n/a – Allied Orion Group ### 2135828###Panelist###Marketing Manager###Allied Orion Group###Panelist: – Allied Orion Group
### @@@ Seth Sellers, n/a – BH Management Services, LLC ### 2135827###Panelist###Senior Manager of Performance Strategy###BH Management Services, LLC###Panelist: – BH Management Services, LLC
### 4:35 PM – 5:25 PM Central
The Times They Are A-Changin': Criminal Screening and ESA Denials
4:35 PM – 5:25 PM Central
The Times They Are A-Changin': Criminal Screening and ESA DenialsLead Presenter: – Law Firm of Williams Edelstein Tucker, P.C.
Legal
Leslie Tucker, Attorney; Experienced speaker and trainer; Practices exclusively in fair housing law – Law Firm of Williams Edelstein Tucker, P.C. ### 2135810###Lead Presenter###Partner###Law Firm of Williams Edelstein Tucker, P.C.###Lead Presenter: – Law Firm of Williams Edelstein Tucker, P.C.
### 7:00 PM – 9:30 PM Central
TAA Kickoff Fiesta Reception
7:00 PM – 9:30 PM Central
TAA Kickoff Fiesta Reception
- Thursday, April 25, 2024
7:30 AM – 12:30 PM Central
TAA ONE Exhibitor Move In
7:30 AM – 12:30 PM Central
TAA ONE Exhibitor Move In
7:30 AM – 5:00 PM Central
Registration
7:30 AM – 5:00 PM Central
Registration Check-In
9:00 AM – 9:50 AM Central
Back to Basics, Marketing 101
9:00 AM – 9:50 AM Central
Back to Basics, Marketing 101Marketing Lab
Paul S. McClain, CAM, CAPS – LURIN ### 2135803###Lead Presenter###Digital Marketing Manager###LURIN###Lead Presenter: – LURIN
### 9:00 AM – 9:50 AM Central
Cocktails & Compliance, An Affordable Housing LIVE Podcast Event
9:00 AM – 9:50 AM Central
Cocktails & Compliance, An Affordable Housing LIVE Podcast EventModerator: – ResMan
Panelist: – ResMan
Panelist: – Allied Orion Group
Panelist: – RISE Residential Construction, L.P
Affordable Housing
Janel Ganim, n/a – ResMan ### 2135799###Moderator###Chief Operating Officer###ResMan###Moderator: – ResMan
### @@@ Rue Fox, CPO, SCHM – ResMan ### 2135800###Panelist###Affordable Industry Principal###ResMan###Panelist: – ResMan
### @@@ Sara Hinson, CAM – Allied Orion Group ### 2135801###Panelist###Director of Systems###Allied Orion Group###Panelist: – Allied Orion Group
### @@@ Lisa Fisher, CPA – RISE Residential Construction, L.P ### 2135833###Panelist###President###RISE Residential Construction, L.P###Panelist: – RISE Residential Construction, L.P
### 9:00 AM – 9:50 AM Central
Details coming soon
9:00 AM – 9:50 AM Central
Details coming soonMaintenance - Spanish
9:00 AM – 9:50 AM Central
Details to come
9:00 AM – 9:50 AM Central
Details to comeStudent Housing
9:00 AM – 9:50 AM Central
Details to comeSupplier Partners
9:00 AM – 9:50 AM Central
Employee Obsessed Organizations: A dialogue with industry leaders focused on employee experience (EX) to drive customer satisfaction and results
9:00 AM – 9:50 AM Central
Employee Obsessed Organizations: A dialogue with industry leaders focused on employee experience (EX) to drive customer satisfaction and resultsModerator: – Swift Bunny
Panelist: – Morgan Group
Panelist: – Madera Residential
Panelist: – Allied Orion Group
HR & Employee Experience
Jen Piccotti, MSQA (she/her/hers) – Swift Bunny ### 483091###Moderator###President###Swift Bunny###Moderator: – Swift Bunny
### she/her/hers @@@ shelley Watson, n/a – Morgan Group ### 1930568###Panelist###Executive Vice President Operations###Morgan Group###Panelist: – Morgan Group
### @@@ Josh Haynes, M.S., SHRM-CP – Madera Residential ### 2135793###Panelist###Director of People Development/Experience###Madera Residential###Panelist: – Madera Residential
### @@@ Amanda Zinsmeyer, n/a – Allied Orion Group ### 2135798###Panelist###VP, Marketing and Education###Allied Orion Group###Panelist: – Allied Orion Group
### 9:00 AM – 9:50 AM Central
Gators In the Water - A Review of Top Sources of Lawsuits in the Multifamily Industry
9:00 AM – 9:50 AM Central
Gators In the Water - A Review of Top Sources of Lawsuits in the Multifamily IndustryLead Presenter: – The Cweren Law Firm, PLLC
Presenter: – The Cweren Law Firm, PLLC
Executive
Brian P. Cweren, n/a – The Cweren Law Firm, PLLC ### 216428###Lead Presenter###Attorney###The Cweren Law Firm, PLLC###Lead Presenter: – The Cweren Law Firm, PLLC
### @@@ Scott Fournier, n/a – The Cweren Law Firm, PLLC ### 1824542###Presenter###Senior Associate###The Cweren Law Firm, PLLC###Presenter: – The Cweren Law Firm, PLLC
### 9:00 AM – 9:50 AM Central
Gmail & Google “Automations” for Enhanced Productivity & Efficiency
9:00 AM – 9:50 AM Central
Gmail & Google “Automations” for Enhanced Productivity & EfficiencyLead Presenter: – Randall Dean Consulting and Training, LLC
Independent Owner
Randall F. Dean, MBA, Full member, National Speakers Association – Randall Dean Consulting and Training, LLC ### 1188421###Lead Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Lead Presenter: – Randall Dean Consulting and Training, LLC
### 9:00 AM – 9:50 AM Central
How Deep is your WELL?
9:00 AM – 9:50 AM Central
How Deep is your WELL?Lead Presenter: – The Quadrillion
Wellness Lab
Debbie R. Phillips, PhD, CPM – The Quadrillion ### 652880###Lead Presenter###President###The Quadrillion###Lead Presenter: – The Quadrillion
### 9:00 AM – 9:50 AM Central
Let's Play The Leadership Game!
9:00 AM – 9:50 AM Central
Let's Play The Leadership Game!Lead Presenter: – SPH Services - Leading People and Teams to Success
Leadership
Stephanie Puryear Helling, CAM, CAPS – SPH Services - Leading People and Teams to Success ### 2144160###Lead Presenter###Founder###SPH Services - Leading People and Teams to Success###Lead Presenter: – SPH Services - Leading People and Teams to Success
### 9:00 AM – 9:50 AM Central
The Red Light is Flashing; KPI's for Maintenance
9:00 AM – 9:50 AM Central
The Red Light is Flashing; KPI's for MaintenanceLead Presenter: – Brookfield Properties Multifamily
Presenter: – Apartment Dynamics
Maintenance - English
Paul Rhodes, CAMT, CAPS, CAMT+L, CAMT+E, NAAEI Faculty, PHTA-CPOI, EPA Universal – Brookfield Properties Multifamily ### 2135802###Lead Presenter###Senior Manager of Maintenance Learning###Brookfield Properties Multifamily###Lead Presenter: – Brookfield Properties Multifamily
### @@@ Mary Gwyn, CPM, NAAEI Faculty – Apartment Dynamics ### 652863###Presenter###Chief Innovator###Apartment Dynamics###Presenter: – Apartment Dynamics
### 9:00 AM – 9:50 AM Central
What's this really about? The truth about conflict
9:00 AM – 9:50 AM Central
What's this really about? The truth about conflictLead Presenter: – Bill Nye Training
Customer Experience
Bill Nye, CAM, CAPS – Bill Nye Training ### 2135820###Lead Presenter###Owner###Bill Nye Training###Lead Presenter: – Bill Nye Training
### 9:00 AM – 9:50 AM Central
Where there is smoke, there is fire!
9:00 AM – 9:50 AM Central
Where There's Smoke, There's Fire!Presenter: – Victoria Apartment Association
Lead Presenter: – Victoria County Fire Marshal's Office
Property Operations
Toni+ Stithem, Certified Fire Fighter – Victoria Apartment Association ### 2135834###Presenter###Association Executive###Victoria Apartment Association###Presenter: – Victoria Apartment Association
### @@@ Richard G. Castillo, Master Fire Fighter, Basic Fire Investigation, Advanced Structure Firefighter,State Certified Advanced Arson Investigator, Texas Commission Fire Instructor - level 2, Advanced Aircraft Rescue Fire Fighter, State Certified Fire Inspector, Master Peace Officer, Incident Safety Officer, Advanced Department Suppression, State Firefighter and Fire Marshal Association Chief Officer, Victoria County Fire Marshal,and Victoria County Fire Department Chief, Winner of the International Association of Arson Investigators - TX Chapter John R. Ranch Award for his dedication to arson investigation throughout the State of Texas. – Victoria County Fire Marshal's Office ### 936581###Lead Presenter###Victoria County Fire Marshal/Fire Chief###Victoria County Fire Marshal's Office###Lead Presenter: – Victoria County Fire Marshal's Office
### 9:00 AM – 9:50 AM Central
You won the Lottery. Will you go to work tomorrow?
9:00 AM – 9:50 AM Central
You won the Lottery. Will you go to work tomorrow?Lead Presenter: – Full House Marketing, Inc.
Presenter: – ApartmentExpert.com
Career Development
Leah Brewer, CAM, CALP, CAS – Full House Marketing, Inc. ### 652881###Lead Presenter###The Leasing Queen###Full House Marketing, Inc.###Lead Presenter: – Full House Marketing, Inc.
### @@@ Lisa M. Trosien, n/a – ApartmentExpert.com ### 2135830###Presenter###President###ApartmentExpert.com###Presenter: – ApartmentExpert.com
### 10:05 AM – 10:55 AM Central
All The Things Your Compliance Team Wishes You Knew!
10:05 AM – 10:55 AM Central
All The Things Your Compliance Team Wishes You Knew!Panelist: – National CORE
Moderator: – National CORE
Panelist: – National CORE
Affordable Housing
Julie Johnson, TCS – National CORE ### 2135796###Panelist###Director of Compliance###National CORE###Panelist: – National CORE
### @@@ Angel Rogers, ARM, CAM, CCRM – National CORE ### 2135795###Moderator###Director of Learning and Development###National CORE###Moderator: – National CORE
### @@@ Rebecca Norman, COS, TCS, BOS – National CORE ### 2135797###Panelist###Compliance Manager###National CORE###Panelist: – National CORE
### 10:05 AM – 10:55 AM Central
Details to come
10:05 AM – 10:55 AM Central
Details to comeSupplier Partners
10:05 AM – 10:55 AM Central
10:05 AM – 10:55 AM Central
Roundtable DiscussionsIndependent Owner
10:05 AM – 10:55 AM Central
From Rental Roots to Leadership Heights: The TAA Presidential Journey
10:05 AM – 10:55 AM Central
From Rental Roots to Leadership Heights: The TAA Presidential JourneyLead Presenter: – Tropicana Properties
Presenter: – Westwood and Patton Management Company
Presenter: – Highland Commercial Properties
Career Development
Demetrio Jiménez, n/a – Tropicana Properties ### 362670###Lead Presenter###CEO/Owner###Tropicana Properties###Lead Presenter: – Tropicana Properties
### @@@ Yvonne Weber, CPM – Westwood and Patton Management Company ### 2135808###Presenter###Past-President, TAA###Westwood and Patton Management Company###Presenter: – Westwood and Patton Management Company
### @@@ Mark Hurley, Past President – Highland Commercial Properties ### 95475###Presenter###Past President TAA###Highland Commercial Properties###Presenter: – Highland Commercial Properties
### 10:05 AM – 10:55 AM Central
HVAC Refrigerant Changes
10:05 AM – 10:55 AM Central
HVAC Refrigerant ChangesMaintenance - English
10:05 AM – 10:55 AM Central
Market Relevance: The Unicorn Everyone Is Chasing
10:05 AM – 10:55 AM Central
Market Relevance: The Unicorn Everyone Is ChasingPresenter: – SatisFacts Research
Customer Experience
Carla J. Alicea, n/a – SatisFacts Research ### 2135814###Presenter###Director of Client Performance###SatisFacts Research###Presenter: – SatisFacts Research
### 10:05 AM – 10:55 AM Central
Preserving Tomorrow, Today: Invest in Preventive Maintenance
10:05 AM – 10:55 AM Central
Preserving Tomorrow, Today: Invest in Preventive MaintenanceMaintenance - Spanish
Jesus Zepeda – Camden ### 2187972###Presenter###Regional Maintenance Director###Camden###Presenter: – Camden
### 10:05 AM – 10:55 AM Central
Retain and Thrive: Mastering Stay Interviews for Higher Employee Retention
10:05 AM – 10:55 AM Central
Retain and Thrive: Mastering Stay Interviews for Higher Employee RetentionLead Presenter: – Swift Bunny
Leadership
Jen Piccotti, MSQA (she/her/hers) – Swift Bunny ### 483091###Lead Presenter###President###Swift Bunny###Lead Presenter: – Swift Bunny
### she/her/hers10:05 AM – 10:55 AM Central
Self Preservation-Saving Your Sanity to Conquer Another Day
10:05 AM – 10:55 AM Central
Self Preservation-Saving Your Sanity to Conquer Another DayLead Presenter: – Q10 Property Advisors
Presenter: – J Turner Research
Wellness Lab
Stephanie M. Graves, CAPS, CAM, IROP (she/her/hers) – Q10 Property Advisors ### 216430###Lead Presenter###CEO###Q10 Property Advisors###Lead Presenter: – Q10 Property Advisors
### she/her/hers @@@ Mindy Price, NAAEI Faculty – J Turner Research ### 216451###Presenter###Vice President of Sales###J Turner Research###Presenter: – J Turner Research
### 10:05 AM – 10:55 AM Central
That Adds Up: The Financial Impact of Strong Resident Retention
10:05 AM – 10:55 AM Central
That Adds Up: The Financial Impact of Strong Resident RetentionModerator: – Renew
Panelist: – RPM Living
Panelist: – WC Smith
Property Operations
Kevin Murphy, n/a – Renew ### 2135819###Moderator###Co-founder & COO###Renew###Moderator: – Renew
### @@@ Tony Sousa, n/a – RPM Living ### 1930569###Panelist###Vice President###RPM Living###Panelist: – RPM Living
### @@@ Holli Beckman, CAM – WC Smith ### 2135829###Panelist###Chief Marketing Officer###WC Smith###Panelist: – WC Smith
### 10:05 AM – 10:55 AM Central
The Flexibility Frontier: How to Give Them What They Want and Gain Profitability
10:05 AM – 10:55 AM Central
The Flexibility Frontier: How to Give Them What They Want and Gain ProfitabilityLead Presenter: – J Turner Research
Presenter: – RPM Living
HR & Employee Experience
Chelsea Kneeland, CAS, NAAEI Faculty – J Turner Research ### 2135821###Lead Presenter###Vice President of Strategic Partnerships###J Turner Research###Lead Presenter: – J Turner Research
### @@@ Gina Frazza-Stowers, n/a (she/her/hers) – RPM Living ### 1824538###Presenter###Director of Strategic Projects###RPM Living###Presenter: – RPM Living
### she/her/hers10:05 AM – 10:55 AM Central
The Value Add No One Talks About: Learning & Development
10:05 AM – 10:55 AM Central
The Value Add No One Talks About: Learning & DevelopmentLead Presenter: – Birchstone Residential
Learning & Development
Jenny Schoellhorn, n/a – Birchstone Residential ### 2135812###Lead Presenter###Director of Learning & Development###Birchstone Residential###Lead Presenter: – Birchstone Residential
### 10:05 AM – 10:55 AM Central
Updates to TAA's Student Housing Lease
10:05 AM – 10:55 AM Central
Updates to TAA's Student Housing LeaseStudent Housing
11:10 AM – 12:00 PM Central
Beyond Repairs: Making a Difference in Resident Satisfaction
11:10 AM – 12:00 PM Central
Beyond Repairs: Making a Difference in Resident SatisfactionLead Presenter: – SatisFacts Research
Maintenance - English
Carla J. Alicea, n/a – SatisFacts Research ### 2135814###Lead Presenter###Director of Client Performance###SatisFacts Research###Lead Presenter: – SatisFacts Research
### 11:10 AM – 12:00 PM Central
Decoding Generation Z: Strategies to Engage and Motivate the Digital Generation
11:10 AM – 12:00 PM Central
Decoding Generation Z: Strategies to Engage and Motivate the Digital GenerationLead Presenter: – Full House Marketing, Inc.
Student Housing
Leah Brewer, CAM, CALP, CAS – Full House Marketing, Inc. ### 652881###Lead Presenter###The Leasing Queen###Full House Marketing, Inc.###Lead Presenter: – Full House Marketing, Inc.
### 11:10 AM – 12:00 PM Central
Details to come
11:10 AM – 12:00 PM Central
Details to comeMaintenance - Spanish
11:10 AM – 12:00 PM Central
Details to comeSupplier Partners
11:10 AM – 12:00 PM Central
11:10 AM – 12:00 PM Central
NetworkingIndependent Owner
11:10 AM – 12:00 PM Central
Guideposts for the Eviction Highway: Speed Traps and Bumps
11:10 AM – 12:00 PM Central
Guideposts for the Eviction Highway: Speed Traps and BumpsLead Presenter: – Sprigg-Novak Law Firm, PLLC
Presenter: – Sprigg-Novak Law
Legal
Craig R. Novak, Licensed Texas Attorney, JD/MPA – Sprigg-Novak Law Firm, PLLC ### 2135784###Lead Presenter###Sr. Managing Partner###Sprigg-Novak Law Firm, PLLC###Lead Presenter: – Sprigg-Novak Law Firm, PLLC
### @@@ Jeffrey Sprigg, Licensed Texas Attorney – Sprigg-Novak Law ### 2135785###Presenter###Sr. Managing Partner###Sprigg-Novak Law###Presenter: – Sprigg-Novak Law
### 11:10 AM – 12:00 PM Central
Maintain Your Balance - Understanding and Avoiding Burnout
11:10 AM – 12:00 PM Central
Maintain Your Balance - Understanding and Avoiding BurnoutLead Presenter: – Occupancy Heroes Incorporated
Wellness Lab
Chiccorra Connor, CAS – Occupancy Heroes Incorporated ### 2135825###Lead Presenter###CEO###Occupancy Heroes Incorporated###Lead Presenter: – Occupancy Heroes Incorporated
### 11:10 AM – 12:00 PM Central
Navigating the Talent Crunch: How to Attract and Retain the Best
11:10 AM – 12:00 PM Central
Navigating the Talent Crunch: How to Attract and Retain the BestLead Presenter: – Swift Bunny
HR & Employee Experience
Jen Piccotti, MSQA (she/her/hers) – Swift Bunny ### 483091###Lead Presenter###President###Swift Bunny###Lead Presenter: – Swift Bunny
### she/her/hers11:10 AM – 12:00 PM Central
No more risky business: Protect your community from fraud
11:10 AM – 12:00 PM Central
No more risky business: Protect your community from fraudLead Presenter: – MRI Software
Property Operations
Lori Lord, n/a – MRI Software ### 2135809###Lead Presenter###Director of Sales###MRI Software###Lead Presenter: – MRI Software
### 11:10 AM – 12:00 PM Central
Reaching New Heights: Unleashing the Power of Outreach Marketing for Affordable Housing
11:10 AM – 12:00 PM Central
Reaching New Heights: Unleashing the Power of Outreach Marketing for Affordable HousingLead Presenter: – Smart Apartment Solutions & Smart Moves LLC
Affordable Housing
Megan Orser, CALP, HCCP – Smart Apartment Solutions & Smart Moves LLC ### 1824540###Lead Presenter###CEO & Director Of Professional Development###Smart Apartment Solutions & Smart Moves LLC###Lead Presenter: – Smart Apartment Solutions & Smart Moves LLC
### 11:10 AM – 12:00 PM Central
Shift Aggressive Customer Situations To Winning Scenarios To Serve Effectively
11:10 AM – 12:00 PM Central
Shift Aggressive Customer Situations To Winning Scenarios To Serve EffectivelyLead Presenter: – Quintesentail Marketing & Training
Customer Experience
Amy K. Kosnikowski Dilisio, amy@amykdilisio.com – Quintesentail Marketing & Training ### 149231###Lead Presenter###National Speaker, Industry Educator & Apartment All Star###Quintesentail Marketing & Training###Lead Presenter: – Quintesentail Marketing & Training
### 11:10 AM – 12:00 PM Central
The Future World of Work: What You Need to Know Now to Lead Your Teams to Success Later
11:10 AM – 12:00 PM Central
The Future World of Work: What You Need to Know Now to Lead Your Teams to Success LaterLead Presenter: – J Turner Research
Presenter: – RPM Living
Regionals
Chelsea Kneeland, CAS, NAAEI Faculty – J Turner Research ### 2135821###Lead Presenter###Vice President of Strategic Partnerships###J Turner Research###Lead Presenter: – J Turner Research
### @@@ Gina Frazza-Stowers, n/a (she/her/hers) – RPM Living ### 1824538###Presenter###Director of Strategic Projects###RPM Living###Presenter: – RPM Living
### she/her/hers11:10 AM – 12:00 PM Central
The Secret to Creating a Committed Team
11:10 AM – 12:00 PM Central
The Secret to Creating a Committed TeamLead Presenter: – Bill Nye Training
Leadership
Bill Nye, CAM, CAPS – Bill Nye Training ### 2135820###Lead Presenter###Owner###Bill Nye Training###Lead Presenter: – Bill Nye Training
### 12:15 PM – 1:00 PM Central
Building the Dream Team: Recruitment Marketing Tactics to Attract the Right Candidates
12:15 PM – 1:00 PM Central
Building the Dream Team: Recruitment Marketing Tactics to Attract the Right CandidatesLead Presenter: – Occupancy Heroes Incorporated
Presenter: – Pioneer Acquisitions
HR & Employee Experience
Chiccorra Connor, CAS – Occupancy Heroes Incorporated ### 2135825###Lead Presenter###CEO###Occupancy Heroes Incorporated###Lead Presenter: – Occupancy Heroes Incorporated
### @@@ Faith Barker, n/a – Pioneer Acquisitions ### 2188053###Presenter###Marketing Director###Pioneer Acquisitions###Presenter: – Pioneer Acquisitions
### 12:15 PM – 1:00 PM Central
Centralization: the missing key to expense control and the best renter experience
12:15 PM – 1:00 PM Central
Centralization: The Missing Key to Expense Control and The Best Renter ExperienceModerator: – Funnel
Panelist: – Camden Property Trust
Panelist: – BH Management
Emerging Trends
Tyler Christiansen, n/a – Funnel ### 2135805###Moderator###CEO###Funnel###Moderator: – Funnel
### @@@ Alison Hall, NAA Leadership Lyceum from NAA, Leadership Certificate Program from CREW Network, CPM from IREM, Certified Apartment Portfolio Supervisor from NAA, – Camden Property Trust ### 2135806###Panelist###Vice President - Contact Center Operations###Camden Property Trust###Panelist: – Camden Property Trust
### @@@ Christi Weinstein, n/a – BH Management ### 2135807###Panelist###Vice President, Strategic Support Solutions###BH Management###Panelist: – BH Management
### 12:15 PM – 1:00 PM Central
Details to come
12:15 PM – 1:00 PM Central
Details to comeStudent Housing
12:15 PM – 1:00 PM Central
Details to comeSupplier Partners
12:15 PM – 1:00 PM Central
Details to comeMaintenance - Spanish
12:15 PM – 1:00 PM Central
Get Inspired by NSPIRE: National Standards for the Physical Inspection of Real Estate
12:15 PM – 1:00 PM Central
Get Inspired by NSPIRE: National Standards for the Physical Inspection of Real EstateLead Presenter: – Celine M. Williams Services
Affordable Housing
Celine M. Williams, MBA, HCCP, CAPS, ARM (she/her/hers) – Celine M. Williams Services ### 1516958###Lead Presenter###President###Celine M. Williams Services###Lead Presenter: – Celine M. Williams Services
### she/her/hers12:15 PM – 1:00 PM Central
If You Build It, They Will Come?
12:15 PM – 1:00 PM Central
If You Build It, They Will Come?Lead Presenter: – ALN Apartment Data
Executive
Jordan Brooks, MSc – ALN Apartment Data ### 1516974###Lead Presenter###Senior Market Analyst###ALN Apartment Data###Lead Presenter: – ALN Apartment Data
### 12:15 PM – 1:00 PM Central
Lead So They Won't Leave!
12:15 PM – 1:00 PM Central
Lead So They Won't Leave!Lead Presenter: – The NRP Group
Leadership
Shawn Reynolds, n/a – The NRP Group ### 652878###Lead Presenter###Sr. Director of Property Management Training###The NRP Group###Lead Presenter: – The NRP Group
### 12:15 PM – 1:00 PM Central
Leasing in a Concession-Driven Market
12:15 PM – 1:00 PM Central
Leasing in a Concession-Driven MarketPresenter: – ApartmentExpert.com
Property Operations
Lisa M. Trosien, n/a – ApartmentExpert.com ### 2135830###Presenter###President###ApartmentExpert.com###Presenter: – ApartmentExpert.com
### 12:15 PM – 1:00 PM Central
Managing Your Managers in a Mad, Mad World!
12:15 PM – 1:00 PM Central
Managing Your Managers in a Mad, Mad World!Lead Presenter: – National CORE
Presenter: – National CORE
Presenter: – Summit Property Management
Regionals
Angel Rogers, ARM, CAM, CCRM – National CORE ### 2135795###Lead Presenter###Director of Learning and Development###National CORE###Lead Presenter: – National CORE
### @@@ Dorrie Bryan, SHRM (she/her/hers) – National CORE ### 652877###Presenter###SVP Human Resources and Operations###National CORE###Presenter: – National CORE
### she/her/hers @@@ Tracy Cherry, n/a – Summit Property Management ### 1516975###Presenter###Marketing Director###Summit Property Management###Presenter: – Summit Property Management
### 12:15 PM – 1:00 PM Central
Master Boundaries: The Art of Saying No
12:15 PM – 1:00 PM Central
Mastering Boundaries: The Art of Saying NoLead Presenter: – Quintesentail Marketing & Training
Customer Experience
Amy K. Kosnikowski Dilisio, amy@amykdilisio.com – Quintesentail Marketing & Training ### 149231###Lead Presenter###National Speaker, Industry Educator & Apartment All Star###Quintesentail Marketing & Training###Lead Presenter: – Quintesentail Marketing & Training
### 12:15 PM – 1:00 PM Central
Service Tech’s Tech: How To Support Today’s Highest Performing Maintenance Teams
12:15 PM – 1:00 PM Central
Service Tech’s Tech: How To Support Today’s Highest Performing Maintenance TeamsModerator: – Grace Hill
Panelist: – Brookfield Properties
Panelist: – WinnCompanies
Panelist: – Indio Management
Maintenance - English
Krisann Gaiko, n/a – Grace Hill ### 2135815###Moderator###Vice President of Account Management###Grace Hill###Moderator: – Grace Hill
### @@@ Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ – Brookfield Properties ### 216437###Panelist###Sr. Manager of Maintenance Learning###Brookfield Properties###Panelist: – Brookfield Properties
### @@@ Chris Caramanica, CAMT +E, +L, AIME, CMM – WinnCompanies ### 2135816###Panelist###Director of Facilities###WinnCompanies###Panelist: – WinnCompanies
### @@@ Mark Vanderhoof, PHTA-CPOI, EPA Universal – Indio Management ### 2135804###Panelist###Service Training Specialist###Indio Management###Panelist: – Indio Management
### 12:15 PM – 1:00 PM Central
The Mental Makeover Happy. Healthy. Productive. You.
12:15 PM – 1:00 PM Central
The Mental Makeover Happy. Healthy. Productive. You.Lead Presenter: – Leadership Growth Formula
Wellness Lab
Terri Norvell, Certified Mental Fitness Coach; Certified Business Growth Specialist – Leadership Growth Formula ### 362658###Lead Presenter###Consultant, Speaker, Trainer###Leadership Growth Formula###Lead Presenter: – Leadership Growth Formula
### 12:15 PM – 1:00 PM Central
Utilizing Artificial Intelligence for Centralized Leasing
12:15 PM – 1:00 PM Central
Utilizing Artificial Intelligence for Centralized LeasingModerator: – BetterBot
Panelist: – ITEX
Panelist: – Campus Life & Style
Panelist: – Greystar
Technology
Robert Turnbull, n/a – BetterBot ### 2135786###Moderator###President & Founder###BetterBot###Moderator: – BetterBot
### @@@ John Gonzalez, COS – ITEX ### 2135791###Panelist###VP of Marketing + CX###ITEX###Panelist: – ITEX
### @@@ Hannah Diamant, CLS Life Committee President – Campus Life & Style ### 2135792###Panelist###National Director of Digital Marketing###Campus Life & Style###Panelist: – Campus Life & Style
### @@@ Jessica Hyatt, n/a – Greystar ### 2135794###Panelist###Director of Marketing###Greystar###Panelist: – Greystar
### 1:00 PM – 5:00 PM Central
TAA Education Foundation
1:00 PM – 5:00 PM Central
TAA Education Foundation
1:00 PM – 5:00 PM Central
TAA ONE Expo
1:00 PM – 5:00 PM Central
TAA ONE Expo
1:00 PM – 5:00 PM Central
TAA PAC Lounge
1:00 PM – 5:00 PM Central
TAA PAC Lounge
7:00 PM – 10:00 PM Central
Ultimate Party
7:00 PM – 10:00 PM Central
Ultimate Party
9:30 PM – 11:00 PM Central
Open for Supplier Hospitality
9:30 PM – 11:00 PM Central
Open for Supplier Hospitality
- Friday, April 26, 2024
7:30 AM – 10:30 AM Central
Registration Check-In
7:30 AM – 10:30 AM Central
Registration Check-In
8:30 AM – 12:30 PM Central
TAA Education Foundation
8:30 AM – 12:30 PM Central
TAA Education Foundation
8:30 AM – 12:30 PM Central
TAA ONE Expo
8:30 AM – 12:30 PM Central
TAA ONE Expo
8:30 AM – 12:30 PM Central
TAA PAC Lounge
8:30 AM – 12:30 PM Central
TAA PAC Lounge
9:00 AM – 9:50 AM Central
Creating a Culture of Resiliency
9:00 AM – 9:50 AM Central
Creating a Culture of ResiliencyLead Presenter: – SPH Services - Leading People and Teams to Success
Leadership
Stephanie Puryear Helling, CAM, CAPS – SPH Services - Leading People and Teams to Success ### 2144160###Lead Presenter###Founder###SPH Services - Leading People and Teams to Success###Lead Presenter: – SPH Services - Leading People and Teams to Success
### 9:00 AM – 9:50 AM Central
Dude and Man Question Multifamily Maintenance
9:00 AM – 9:50 AM Central
Dude and Man Question Multifamily MaintenanceLead Presenter: – Brookfield Properties Multifamily
Presenter: – Indio Management
Property Operations
Paul Rhodes, CAMT, CAPS, CAMT+L, CAMT+E, NAAEI Faculty, PHTA-CPOI, EPA Universal – Brookfield Properties Multifamily ### 2135802###Lead Presenter###Senior Manager of Maintenance Learning###Brookfield Properties Multifamily###Lead Presenter: – Brookfield Properties Multifamily
### @@@ Mark Vanderhoof, PHTA-CPOI, EPA Universal – Indio Management ### 2135804###Presenter###Service Training Specialist###Indio Management###Presenter: – Indio Management
### 9:00 AM – 9:50 AM Central
How to Lose a New Hire in 10 Days (and Other Dangers of Disorganized Onboarding)
9:00 AM – 9:50 AM Central
How to Lose a New Hire in 10 Days (and Other Dangers of Disorganized Onboarding)Lead Presenter: – Swift Bunny, LLC
HR & Employee Experience
Kara Rice, CAM, CAS, NAAEI Faculty – Swift Bunny, LLC ### 362654###Lead Presenter###VP, Education###Swift Bunny, LLC###Lead Presenter: – Swift Bunny, LLC
### 12:30 PM Central
Conference End, Thank you for coming!
12:30 PM Central
Conference End, Thank you for coming!
12:35 PM – 8:00 PM Central
TAA ONE Exhibitor Move Out
12:35 PM – 8:00 PM Central
TAA ONE Exhibitor Move Out
